Health-on-Line Health Insurance [Review]

Health For You

Founded

2000

Company Type

Public Limited Company

Company Overview

Health-on-Line was founded in 2000. Since 2005, the online health insurance provider has been backed by AXA PPP Healthcare, which is one of the UK’s leading health insurers. With over 75 years of experience of helping people look after their health, AXA PPP has been around longer than the NHS.

Health-on-Line produces simple ‘modular’ products, which include a basic ‘core’ cover and a list of additional options you can add to make your cover more comprehensive. These additional options include cancer cover, diagnostics cover and an additional hospitals list.

In 2015, Health-on-Line paid almost £1 billion in healthcare benefits and, in 2016, it was awarded Gold Trusted Merchant Status from online Review site Feefo.

Documentation

Health-on-Line Medical Insurance Overview

Health-on-Line’s Private Medical Insurance offers a modular approach, allowing you to construct a policy that suits your needs and budget.

• Modular approach, allowing you to tailor your insurance policy.
• Access to AXA PPP healthcare’s ‘Health at Hand’, a  24-hour medical information helpline.
• Add-ons include alternative therapies, travel, dental, optical and extra cancer cover.

Health Insurance Policy Conditions

Drewberry Reviews Health Insurance from Health-on-Line

Health-on-Line allows you to add on an optional benefit to cover routine dental and optical treatment, similar to a Health Cash Plan.

Key Comparison Points

• The standard outpatient cover option only allows for up to three specialist consultations per year.
• Reduce the cost of your PMI by choosing NHS Cancer Support rather than Comprehensive Cancer Cover, which means any cancer treatment you require will be on the NHS unless the drugs you require are not yet available through the NHS.
• Health-on-Line, being owned by AXA, offers the option for access to some of AXA’s benefits, including AXA’s European and Worldwide Travel Cover and its ‘Health at Hand’ 24-hour medical information helpline.
• The limit of 40 nights per year (equivalent to £2,000 per annum) for its NHS cash benefit is one of the highest limits of all Health Insurance providers.

For any muscle, bone or joint pain, you can speak with a physiotherapist over the phone without having to speak with a GP first. This is one of many additional benefits Core Cover offers.

Joseph Toft
Health and Wellbeing Expert

Financial Strength

Backed by the heft of multinational insurance giant AXA PPP, Health-on-Line enjoys huge financial strength. In the year to 31 December 2017, the company achieved a pre-tax profit of £5.6 million on a turnover of £74.7 million. All sales were made in the UK to UK customers.

Health-on-line Insurance: Questions and Answers

At Drewberry, we have made it our missions to know all of the ins and outs of these policies, putting us in the best position to help you find the right policy.

Below, we have put together some of the top Health Insurance FAQs and given our answers. If you need our help finding the best policy or would just like to know more, contact us today on 02074425880.

Q. How does NHS Cancer Support work in Health-on-Line’s Private Medical Insurance?

A. With NHS Cancer Support, you aren’t entitled to cancer treatment paid for by your Health Insurance plan. Given the expense of cancer treatment, deciding on this approach is a key way to reduce the cost of your policy. If you are unfortunately diagnosed with cancer, you’ll need to have all treatment on the NHS. The exception is if your cancer might benefit from a licensed cancer drug not available on the NHS at that time; in such a case, Health-on-Line will offer to pay for this treatment.

Q. What is the Health at Hand medical helpline?

A. With Health-on-Line PMI, you get access to AXA PPP’s Health at Hand helpline. This provides access to a wide array of medical professionals to answer your health queries, from nurses and midwives to counsellors and pharmacists. The line is open 24 hours a day and offers medical information and support as well as the latest information about medicines and illnesses.

Need Expert Health Insurance Advice?

As you can see, there are a lot of points to consider when comparing insurers. With so many factors in play, it can be time-consuming to pull up key information across every single insurer in the market, so why not ask an adviser for help?

Why Speak to Us..

We started Drewberry™ because we were tired of being treated like a number.

We all deserve a first class service when it comes to issues as important as protecting our health. Below are just a few reasons why it makes sense to talk to us.

• There is no fee for our service
• We are independent and work with all the leading UK insurers
• You’ll speak to a dedicated expert from start to finish
• We are very proud of the 2946 and growing independent client reviews rating us at 4.91 / 5
• Benefit from the protection of regulated advice
• Claims support when you need it most.

If you have existing cover with Health-on-Line or are looking to set-up a new policy give us a call on 02084327333 or email help@drewberry.co.uk.