Aviva Pays Nearly £1 Billion in Protection Claims in 2019


Aviva reveals it paid £983 million in protection claims in 2019. In total, it paid out out on 96.3% of all claims it received last year.


Aviva Policyholders Receive £982m in Protection Payouts

Aviva has just revealed its 2019 claims data, which show that the major UK insurer paid:

In total, these payouts were worth £981,997,431.

Aviva’s Life Insurance Claims in Figures…

Aviva Life Insurance paid 98.6% of all Life and Terminal Illness Insurance claims it received in 2019, paying out £582 million in total.

Aviva paid out on 16,363 Life Insurance policies in the 12 months to December 2019.

Aviva’s Critical Illness Cover Claims in Figures…

Aviva paid out on 4,957 policies for critical illnesses, children’s critical illnesses and total permanent disability in 2019. In total, these claims amounted to £353 million.

44% of all adult Critical Illness Insurance claims were made by policyholders who were diagnosed with a critical illness before the age of 50.

Cancer was the most common condition claimed for across all ages, standing at 66% of claims, rising to 79% amongst women. Meanwhile, heart attack claims followed as the second most common reason at 11% of all claims (rising to 21% amongst men).

Aviva’s Income Protection Claims in Figures…

Aviva Income Protection policies paid out £44 million last year to a total of 4,007 policyholders last year. This included 1,189 brand new claims in the course of 2019 (the rest were ongoing claims from previous years).

85.7% of all new claims were accepted.

The average age of a policyholder starting a new Income Protection claim in 2019 was 43, with musculoskeletal conditions being the most common cause of new claims (29%), followed by mental health claims at 22%.

On top of Income Protection claims, Aviva also paid out almost £3 million to 1,185 to clients who had added fracture cover to their policies and who sustained a fracture during 2019.

Tom Conner Director at Drewberry
Tom Conner
Director at Drewberry

“It’s excellent to see Aviva publish its claims statistics. As is expected from the UK’s largest insurer, Aviva paid out close to £1 billion in claims in 2019, making it the foremost insurer in the marketplace when it comes to the value of claims paid.

“Clearly, Aviva is one of the major insurers supporting UK policyholders and / or their families through a very difficult time in their lives.”

Compare Top 10 UK Insurers

Takes approx. 60 seconds
  • £
Verified by Norton Symantec icon
 Or Call Us

Contact Us

Head Office & Pensions and Investments
Senator House
85 Queen Victoria Street
Personal Insurance & Accounts Payable
Telecom House
125-135 Preston Road
Drewberry London Office MapDrewberry Brighton Office Map

If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS website is www.financial-ombudsman.org.uk.

Drewberry Ltd is registered in England and Wales. Companies House No. 06675912

Drewberry Ltd registered office: Telecom House, Preston Road, Brighton, England, BN1 6AF. Telephone 0208 432 7333

Drewberry Ltd (Financial Conduct Authority No. 505473) is an Appointed Representative of Quilter Wealth Limited and Quilter Mortgage Planning

Limited, which are authorised and regulated by the Financial Conduct Authority.

Drewberry™ uses cookies to offer you the best experience online. By continuing to use our website you agree to the use of cookies. If you would like to know more about cookies and how to manage them please view our privacycookie policy.