LV=’s Claims Statistics Show 94% Payout Rate in Biggest Ever Year of Claims

A whole new ball game

As Tom Conner, Director of Drewberry, explains, “LV= remains among the vanguard of those UK insurers who regularly publish their annual claims data. At Drewberry, we’ve always supported this approach and we’ve looked to use our membership of various industry bodies to encourage other insurers to follow suit.

“Thanks to the increased transparency that has resulted from such practices, the average Briton now has far greater confidence that their insurer will be there for them when they really need it. As a result,” says Conner, “the sales of personal insurance products are gradually rising once again.

Added competition

“The added competition that accompanies such transparency has also spurred ever-greater product innovation with LV= remaining firmly among the industry’s leaders,” says Conner. “This year, it introduced new systems that allow many claimants to provide the medical evidence, scanned documents and imagery they need by smartphones, which has speeded up claims significantly.

“Meanwhile, the Protection Distributors Group (of which Drewberry was a founder member) has also encouraged it to deliver new innovations such as an early payment of up to £10,000 on death claims that can be paid within 24 hours.

“This is a real boon for policyholders as it helps to lift much of the immediate burden on bereaved families,” says Conner. “Such thinking on the part of LV= also goes a long way to explaining why it’s currently the UK’s joint number one brand for insurance and investments according to a recent YouGov poll.”

Why Speak to Us…

We started Drewberry because we were tired of being treated like a number and not getting the service we all deserve when it comes to things as important as protecting our health and our finances. Below are just a few reasons why it makes sense to let us help.

• There is no fee for our service
• We are independent and impartial
  Drewberry isn’t tied to any insurance company, so we can provide completely impartial advice to make sure you get the most appropriate policy based solely on your needs.
• We’ve got bargaining power on our side
  This allows us to negotiate better premiums for you than you going direct yourself.
• You’ll speak to a dedicated expert from start to finish
  You will speak to a named expert with a direct telephone and email. No more automated machines and no more being sent from pillar to post – you’ll have someone to speak to who knows you.
• Benefit from our 5-star service
  We pride ourselves on providing a 5-star service, as can be seen from our 3759 and growing independent client reviews rating us at 4.92 / 5.
• Gain the protection of regulated advice
  You are protected. Where we provide a regulated advice service we are responsible for the policy we set-up for you. Doing it yourself or going direct to an insurer won’t provide this protection, so you won’t benefit from these securities.
• Claims support when you need it the most
  You have support should you need to make a claim. The most important thing when it comes to insurance is that claims are paid and quickly. We are here to support you during the claims process and make sure it’s as smooth and stress free as possible.