The latest income protection and critical illness claims statistics from LV

LV=’s Claims Statistics Show 94% Payout Rate in Biggest Ever Year of Claims

Written by:
Stephen Moore
Head of Content at Drewberry™

The UK’s largest friendly society, LV=, has announced that it paid out 94% of all new individual protection claims in 2016. With close to £77 million paid out in new claims, 2016 was a record year for the Bournemouth-based mutual with the number of claims paid rising by almost 40%.

Last year, LV= paid 100% of all ‘50 Plus’ claims and 98% of life insurance claims. Elsewhere, it paid a total of 92% of all new critical illness claims and 90% of all income protection claims in 2016.

Critical Illness Cover

Income Protection

Musculoskeletal disorder

23%

Mental health conditions

14%

Cancer

65%

14%

Heart conditions

13%

Strokes

7%

 

Insurer Claims Statistics

 

When choosing our personal protection we want to know it is going to pay out when we need it to.

By choosing a product or specific insurer from the menu below you will be able to view the claims payout rates for all of the main UK insurers for income protection, life insurance and critical illness insurance.

Insurer
2014
Percentage of Successful Claims
2015
Percentage of Successful Claims
2016
Percentage of Successful Claims
Critical Illness Insurance
Aegon
93%
97%
95%
Legal & General
92.2%
91.5%
92.6%
Aviva
93.2%
92.5%
92.3%
AIG
-
91.4%
92.3%
Royal London
94%
93%
92.2%
Liverpool Victoria
88%
91%
90%
Zurich
91%
92%
90%
Bright Grey
94%
-
-
Scottish Provident
94%
-
-
Friends Life
94%
93%
-
Income Protection
Holloway Friendly
96%
96.9%
98%
British Friendly
96.7%
97.8%
97%
Shepherds Friendly
96.7%
97.6%
97%
Royal London
90%
94%
95.6%
Legal & General
93.9%
95%
94.4%
Exeter
94%
94%
94%
Cirencester Friendly
94%
94%
94%
Vitality Life
-
-
94%
Aviva
93.2%
92.4%
92.6%
Liverpool Victoria
85%
92%
90%
Zurich
93%
87%
85%
Aegon
92%
85%
85%
Friends Life
86%
84%
-
Life Insurance
Scottish Widows
99%
98.9%
99.4%
Vitality Life
-
99%
99%
Aviva
99%
98.9%
98.9%
Legal & General
98.30%
97.9%
98.6%
Liverpool Victoria
98%
97%
98%
Zurich
99.8%
98.5%
98%
Aegon
98%
98%
98%
Royal London
98%
98%
96.8%
AIG
-
92.2%
95%
Friends Life
99%
99%
-
LV's dedication to paying claims has helped improved transparency in the insurance industry when it comes to claims data

A whole new ball game

As Tom Conner, Director of Drewberry, explains, “LV= remains among the vanguard of those UK insurers who regularly publish their annual claims data. At Drewberry, we’ve always supported this approach and we’ve looked to use our membership of various industry bodies to encourage other insurers to follow suit.

Liverpool Victoria's claims statistics for 2016 has spurred product innovation

“Thanks to the increased transparency that has resulted from such practices, the average Briton now has far greater confidence that their insurer will be there for them when they really need it. As a result,” says Conner, “the sales of personal insurance products are gradually rising once again.

Added competition

“The added competition that accompanies such transparency has also spurred ever-greater product innovation with LV= remaining firmly among the industry’s leaders,” says Conner. “This year, it introduced new systems that allow many claimants to provide the medical evidence, scanned documents and imagery they need by smartphones, which has speeded up claims significantly.

“Meanwhile, the Protection Distributors Group (of which Drewberry was a founder member) has also encouraged it to deliver new innovations such as an early payment of up to £10,000 on death claims that can be paid within 24 hours.

“This is a real boon for policyholders as it helps to lift much of the immediate burden on bereaved families,” says Conner. “Such thinking on the part of LV= also goes a long way to explaining why it’s currently the UK’s joint number one brand for insurance and investments according to a recent YouGov poll.”

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Drewberry Insurance offers advisory services for a range of individual and corporate policies including life insurance, income protection, critical illness cover, health insurance, keyman insurance and employee benefits while Drewberry Wealth Management provides financial advice on investments and pensions. More information is available at www.drewberryinsurance.co.uk. For advice consumers can call 02084327333 or email help@drewberry.co.uk

Drewberry Insurance is a trading name of Drewberry Ltd, which is an appointed representative of Intrinsic Mortgage Planning Ltd and Intrinsic Independent Ltd, which are authorised and regulated by the Financial Conduct Authority.

Drewberry Wealth Management is an appointed representative of Intrinsic Mortgage Planning Ltd and Intrinsic Wealth Ltd, which are authorised and regulated by the Financial Conduct Authority.