Life Insurance pays out a lump-sum to the family of the policyholder if they were to pass away during the term of the policy.
Many people are worried that Life Insurance may not pay out when their loved ones need it the most, but this page aims to provide an indication of just how good insurers are at paying Life Insurance claims.
While Life Insurance often includes Critical Illness Cover, the below Life Insurance payout data refer to standalone life cover only.
Life Insurance is designed to pay your loved ones a cash lump sum should you die while the policy is in force. The below statistics cover term insurance claims, so these are policies that run for a set term and then cease.
Many plans can also pay out early if the policyholder is diagnosed with a terminal illness (there is usually the requirement that the policyholder be diagnosed with less than 12 months to live).
For the small proportion of life cover claims that are declined there are two main reasons: fraud and a lack of disclosure when taking the policy out.
Fraud occurs when someone makes a fake Life Insurance claim. It’s usually a deliberate act by the policyholder who is not, in fact, deceased or terminally ill.
Fraud will account for some of the below insurers’ declined claims, but assuming your family is making a genuine claim this isn’t anything to worry about.
Another small proportion of Life Insurance claims are declined due to a lack of disclosure. However, this can easily be avoided by being honest and forthright about your medical history when you take out the policy.
When you apply for Life Insurance through Drewberry, we’ll help you run through all of the necessary medical questions to get the policy in place. Providing you’re totally upfront when answering these questions, it’s unlikely your loved ones will have any issues claiming later on.
Independent Protection Expert at Drewberry
Each year the Association of British Insurers (ABI) publishes average payout rate statistics from across all insurers.
The latest figures are from 2018 and show that 97.4% of all Life Insurance claims were paid, with over £2.88 billion getting paid out in total. The average payout on a Life Insurance policy in 2018 was more than £77,000.
The table below shows what proportion of life insurance claims were paid by each insurer that published their claims data and cover the three years to 2018, the latest year for which data are available.
As you can see, the vast majority of Life Insurance claims are successful and result in a payout.
Legal & General
These Life Insurance payout statistics shouldn’t be used to make an exact comparison of insurers but rather to get a general understanding of payout rates across the industry. This is largely because insurers use slightly different criteria for categorising declined claims.
For example, some insurers might treat a fraudulent claim as declined, whereas others could have a different way of classing them. Give this, the above table isn’t a simple measure of which insurer is best for Life Insurance – one insurer might have better policy wording or could be more suited to you even though payout rate may be slightly lower.
Independent Protection Expert at Drewberry
When you take out Life Insurance, it’s obviously hugely important for you to be able to compare insurers and be sure that the provider will pay out to your family in the event of a genuine claim.
However, you’ve also got to consider how to find the best Life Insurance for you given your circumstances, such as your health and lifestyle. Some insurers also offer additional benefits when you take out life cover with them – these can often be very good.
As such, the process of finding the best policy for your needs requires you to look beyond simple claims data and at a number of other personal and policy factors – this is something the team at Drewberry would be more than happy to help with.
We started Drewberry because we were tired of being treated like a number and not getting the service we all deserve when it comes to things as important as protecting our health and our finances. Below are just a few reasons why it makes sense to let us help.
If you would like help and advice comparing Life Insurance quotes and policies, or want to discuss the merits of each insurer with one of our protection advisers, don’t hesitate to pop us a call on 02084327333.
Head of Protection Advice at Drewberry
Very good service from Rauri – he has been very helpful and thorough.