25% Of UK Employees Unsatisfied With Their Employee Benefits

We help businesses of all shapes & sizes reward their staff 🚀

Offering benefits that staff really value can have a significant impact on engagement and work performance, so it’s important to get them right.

However data from our latest Employee Benefits and Workplace Satisfaction survey, suggests that a significant amount of UK employees aren’t satisfied with the employee benefits they receive.

A Quarter Of UK Employees Unsatisfied With Their Benefits

In association with YouGov, we surveyed 1,000 employees and asked whether or not they were satisfied with the employee benefits they currently get. 25% said that they were somewhat unsatisfied (17%) or fully unsatisfied (8%).

It’s not just a case of being unsatisfied with benefits either, for some it is actually impacting their happiness. Of those we surveyed 26% said that a lack of benefits actually made them feel unhappy.

What Benefits Do Employees Currently Receive?

With a quarter of employees unsatisfied with their benefits we wanted to know what they were. We asked respondents which benefits their employer currently provides them with.

The top three benefits selected were:

Benefits Employers Can’t Afford To Ignore

So if a quarter of employees are unsatisfied with their benefits, what do they want from their employers? We asked respondents which benefits were most attractive to them and more specifically which ones they want their company to introduce.

Insurance Policies That Protect Employees & Their Loved Ones Most Attractive

Insurance policies which protect employees and their loved ones (19%) were seen as the most attractive benefits. This was followed by:

Employees Want Flexible Working & Work-From Home Options

To break this down further we then asked employees what benefits they would most like to receive from their employer. The data shows that 43% of respondents said flexible working was the benefit they’d like the most. This was followed by:

Flexible working topped the list in terms of the benefit employees would most like to receive. Despite this, only 36% of employees said that they currently get it as an employee benefit, placing it fourth on the list of benefits employees actually receive. It is a similar story with critical illness insurance. 28% of respondents said that they would like it as a benefit, yet only 11% of employees receive it.

It seems that there is some disparity between what employees get and what they want. This in turn is causing dis-satisfaction.

Group risk products were named in the top five paid for benefits employees wanted to see. They offer good protection and financial security to staff.

They can also be highly cost effective, especially when you take into consideration the free additional benefits that many come with.

Nick Nelms
Senior Consultant, Employee Benefits

How To Improve Satisfaction

Employee benefits are great for supporting your team’s physical, mental, and financial health. However in order to be affective they need to align with the needs of your employees.

Our data has shown that poor benefit choice can lead to dissatisfied and even unhappy staff. This in turn can lead to low levels of engagement, motivation and productivity. But it’s not just about offering the right benefits. If no one knows about them, it’s as good as not having any at all.

Communication Is Key

Shockingly 33% of respondents said that they had never (23%) received information about their benefits or they had but only when first joining their company (11%). This highlights that as an employer you might already be offering valuable benefits which meet the needs of your employees, they just don’t know about them.

Employees listed additional workplace pension employer contributions as one the benefits they would like to see most, however in a previous survey we found that 41.5% of employees didn’t even know how much their employer contributed. This shows that some employees just aren’t aware of what’s on offer.

Nadeem Farid Head of Employee Benefits at Drewberry

Having a clear plan, such as a total reward strategy, can help to ensure that the employee benefits you offer align with the needs of your business and employees.

It also helps to make sure that what’s on offer is communicated effectively at regular points throughout the year.

Nadeem Farid
Head Of Health & Wellbeing

Compare Top 10 UK Providers

Takes approx. 60 seconds
Verified by Norton Symantec icon
 Or Call Us

Contact Us

Head Office & Pensions and Investments
Senator House
85 Queen Victoria Street
Personal Insurance & Accounts Payable
Telecom House
125-135 Preston Road
Drewberry London Office MapDrewberry Brighton Office Map

If you are unhappy with our service, we have a complaints procedure, details of which are available upon request. If you are unhappy with how your complaint has been dealt with, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The FOS website is www.financial-ombudsman.org.uk.

Drewberry Ltd is registered in England and Wales. Companies House No. 06675912

Drewberry Ltd registered office: Telecom House, Preston Road, Brighton, England, BN1 6AF. Telephone 0208 432 7333

Drewberry Ltd (Financial Conduct Authority No. 505473) is an Appointed Representative of Quilter Wealth Limited and Quilter Mortgage Planning

Limited, which are authorised and regulated by the Financial Conduct Authority.


Drewberry™ uses cookies to offer you the best experience online. By continuing to use our website you agree to the use of cookies including for ad personalization.

If you would like to know more about cookies and how to manage them please view our privacy & cookie policy.