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RAC Home Insurance [Review]

 

This Review

Alicia Hempstead - Drewberry
Written by:
Alicia Hempsted
Content Manager at Drewberry
⏰  7 min read

Founded

1897

Company Type

Private Limited Company

Company Overview

RAC began as the associate section of the Royal Automobile Club, later sold to Lex Service PLC in 1999. Over the years it has changed hands several times and now is jointly owned by CVC Capital Partners and GIC Private Ltd.

Read the Drewberry RAC Home Insurance review

While RAC is known most of all for its motor insurance and breakdown recovery services, RAC Home Insurance is one of their lesser known but equally as successful financial products. The majority of RAC Home Insurance reviews, as well as reviews of their customer service, are positive and RAC has received several awards for their products and services over the years.

RAC Buildings and Contents cover has received a 5 star Defaqto rating and in 2017 RAC received the Consumer Intelligence Award for being one of the top 10 most trusted companies in the UK.

Review RAC Home Insurance key facts

RAC Home Insurance Review

 

RAC Contents cover offers new for old cover, which means that they will pay out for the original value of any damaged items rather than the value after depreciation.

 

RAC policies do not have many options in terms of cover, but are highly comprehensive as standard, making them simple to apply for and understand.

 

Outbuildings are covered as standard by Buildings cover. However, when it comes to the contents of your outbuildings, cover is limited to a maximum total of £3,000 per claim.

 

RAC offer to increase your the sum assured for your contents cover by £3,000 during any month in which you celebrate a religious festival. This ensures that your contents cover will also cover any gifts and food bought for the occasion.

 

Some types of cover have a mandatory excess that you will need to pay on each claim. For example, you will need to pay a minimum excess of £100 for any claims you make for accidental damage and a minimum excess of £50 for any standard buildings or contents claims you make.

 

RAC will not cover any damage caused by domestic animals under ‘Accidental Damage Cover’.

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RAC Home Insurance
10% of Customers Paid £55 or Less
Drewberry reviews RAC Home Insurance coverage

Buildings & Contents Insurance Policy Overview

While the following RAC Home Insurance review shows the maximum amount you can claim with these types of cover, other limitations do apply and some types of claims may have a limited payout.

Review of RAC Home Insurance Cover

Cover

Limit

Availability

Buildings Cover

Limits determined by underwriting

Core Option 1

Contents Cover

Limits determined by underwriting

Core Option 2

Buildings & Contents Cover

Limits determined by underwriting

Core Option 3

Student Contents Cover

£5,000

Included

Outbuildings Contents Cover

£3,000

Included

Buildings Accidental Damage Cover

Limits determined by underwriting

Optional

Contents Accidental Damage Cover

Limits determined by underwriting

Optional

 

Personal Possessions Cover

£1,500 per item

Optional

Specified Valuables Cover

£1,500 per item

Optional

Office Contents Cover

£3,000

Included

Bicycle Cover

£250

Included

Trace & Access Cover

£5,000

Included

Lock and Key Cover

£500

Included

Currency Cover

£350

Inlcuded

Alternative Accommodation Cover

£75,000

Inlcuded

Policy Documents

RAC Home Insurance Policy Terms

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Review RAC Home Insurance optional add-ons to find the best cover fro your home.

Additional Information About RAC Home Cover

Ciaran King, Independent Protection Expert at Drewberry

Many of the cover limits applying to your policy are determined during the underwriting process rather than being applied generally.

This means that, depending on your circumstances and the value of your property, you may be entitled to larger payouts to cover the cost of repairing or replacing your belongings.

Ciaran King
Independent Protection Expert at Drewberry

 

Home Insurance Policy Exclusions

The following general exclusions apply to all types of cover available on your policy. However, there are other exclusions that apply to specific types of claims that you need to look out for in your policy documents.

  • Any damage or loss resulting from deliberate, wilful or malicious actions by the policyholder or any persons lawfully dwelling in the insured home.
  • Damage or loss caused by wear and tear, depreciation, mould, fungus, rot, upkeep and repairs.
  • Any damages caused by pests and infestation, or damage that occurs over time.
  • Radioactive contamination
  • War, invasion, terrorism, or military or usurped power.
  • Pressure waves caused by aircraft and other aerial devices
  • Pollution and contamination
  • Any loss or damage relating to confiscation or detention by customs or other authorities.
 

Additional Cover Options

These additional cover options can be added to your policy for a small fee, ranging from £20 to £42 per year.

Home Assistance Cover:

If you have a home emergency and need fast repairs, adding Home Assistance Cover to your RAC Home Insurance policy will provide you with vital support to ensure that you get the temporary emergency repairs you need as soon as possible.

This additional cover option will give you access to:

  • A 24 hour helpline and call out service;
  • Up to £1,000 to cover the cost of labour and parts;
  • An unlimited number of call outs.

This covers emergency repairs relating to plumbing, drains heating, gas supply, electronics, security, pest control, and alternative accommodation.

Family Legal Protection:

This optional cover from RAC will provide essential support for you and your loved ones if you face any difficult legal problems relating to a claim on your policy. With this cover you will be given access to:

  • 24 hour confidential helpline for legal advice and support;
  • Up to £50,000 per incident to cover legal costs;
  • Assistance if recovering form loss of earnings and damage to your personal belongings or property.

Keycare Cover:

Lost or stolen keys can lead to all manner of disasters, which is where this added cover option comes in handy. This covers all keys to the property if they are lost or stolen during your policy’s lifetime.

With Keycare Cover added to your policy, you will have access to:

  • 24 hour emergency helpline;
  • A nationwide network of approved locksmiths;
  • Up to £1,00 per year to cover the cost of lock and key replacements and repairs;
  • A free key fob to help you keep track of your keys if they are lost.

Claiming this cover will not affect your policy’s no claims discount and there is no excess to pay.

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REVIEWS
EXCELLENT
4.92 / 5 Average
1828 Reviews
A Lovell
Overall Rating
Extremely helpful and able to understand the various issues and constraint
D at Inforcehub
Overall Rating
Very knowledgeable and easy to deal with.
A Kanwal
Overall Rating
Bronja Whitlock was absolutely brilliant, as my mind isn’t in the right place at the moment due to the loss of my partner and I forgot who my insurers were or if I was covered. I therefore contacted her from an old email that I had from a few years just explaining my situation. I wasn’t expecting a response to be honest, but Bronja replied back the same day. She didn’t just reply with the most empathising response, but she also contacted the insurance company and told them of my situation and ordered my claim pack on my behalf, which I can’t appreciate enough. Bronja Whitlock you are an asset to your company. Thank you.
R Sajja
Overall Rating
Josh was very good at communicating about different options for Life insurance, advising us on right choice and benefits. I would strongly recommend Drewberry. Thank you Josh.
S G
Overall Rating
Rauri has been very professional and has responded promptly to any queries. Very friendly nature too