{"id":4305,"date":"2026-10-19T15:34:53","date_gmt":"2026-10-19T14:34:53","guid":{"rendered":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/?post_type=article&#038;p=4305"},"modified":"2026-10-19T15:34:53","modified_gmt":"2026-10-19T14:34:53","slug":"%f0%9f%92%8d%f0%9f%93%8b-life-events-a-guide-for-administrators","status":"publish","type":"article","link":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/article\/%f0%9f%92%8d%f0%9f%93%8b-life-events-a-guide-for-administrators\/","title":{"rendered":"\ud83d\udc8d\ud83d\udccb Life Events: A Guide For Administrators"},"content":{"rendered":"<p dir=\"ltr\">Life Events lets your employees change their benefits mid-year when something significant happens, such as getting married, having a child, buying a home or a change in relationship status. The benefits affected by the event unlock for 30 days so they can make their changes, and you keep oversight throughout.<\/p>\n<p dir=\"ltr\"><strong>See it in action<\/strong> \ud83d\udc47<\/p>\n<div style=\"position: relative; width: 100%; height: 0; padding-top: 56.2500%; padding-bottom: 0; box-shadow: 0 2px 8px 0 rgba(63,69,81,0.16); margin-top: 1.6em; margin-bottom: 0.9em; overflow: hidden; border-radius: 8px; will-change: transform;\"><iframe style=\"position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0; margin: 0;\" src=\"https:\/\/www.canva.com\/design\/DAHTlS10MZY\/urAoaKCEtj8uWMagwARWMg\/watch?embed\" allowfullscreen=\"allowfullscreen\"><br \/>\n<\/iframe><\/div>\n<p dir=\"ltr\">This guide covers what you need to know: getting set up, what employees can change, managing open windows, and approving changes.<\/p>\n<hr \/>\n<h4 dir=\"ltr\">\ud83d\uddd3\ufe0f Before you start<\/h4>\n<h5 dir=\"ltr\">Turning on Life Events<\/h5>\n<p dir=\"ltr\">Speak to your Benefits Consultant to turn on Life Events for your platform.<\/p>\n<h5 dir=\"ltr\">\ud83d\udca1 Why life events matter<\/h5>\n<p dir=\"ltr\">Insurers usually lock benefit choices for the year to keep schemes fairly priced. They all recognise that some things can\u2019t wait for renewal, though. Life Events builds those exceptions into the platform.<\/p>\n<hr \/>\n<h4 dir=\"ltr\">\ud83d\udc40 What your employees see<\/h4>\n<p dir=\"ltr\">Your employee reports the event from their dashboard. They choose what happened, enter the date, and confirm it\u2019s true. Their relevant benefit cards then unlock for 30 days, with a banner showing how long they\u2019ve got.<\/p>\n<p dir=\"ltr\">They can make changes, save them, come back and change their mind. Nothing is submitted until they\u2019re ready. When they\u2019re done, they close their own window and everything goes off together.<\/p>\n<p dir=\"ltr\"><img class=\"alignnone  wp-image-4307\" data-original=\"https:\/\/media.drewberry.co.uk\/support-page\/uploads\/2026\/10\/life-events-banner.png?X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&amp;X-Amz-Security-Token=IQoJb3JpZ2luX2VjEGcaCWV1LXdlc3QtMiJHMEUCIQDDo7tr%2FFzLPfBBUciZ7lDjkhOLnjkSbjYxZUqvT0pPpAIgYN5MGEd%2BbFLqck83QFhI63fcFb8qi9zfGLW5pvmenccqjQUIMBAEGgwzMTk4MTkzNzA0MzEiDD0saNOrgeX5%2Fda53SrqBEFVT%2BQoECidCtEC90K5AkHFs%2FYTSz8vfuYWJ3TCBLgxmRSL4W0RQNfVOUoB3b0mwlBLUAnHpJYNzxtrgNTD%2B2ikOGYHU6AVebSvXSLey2XbuFOcguDR6W0DZlhtKMjxS5lcWCZkbpIG4JAwahJFuijOAZ%2FUYLdcwxvU0emgqZQzAVqkvvAihJzDwZMVLJYf7Kvi4xJvK9GW9pdHoitOLaMpQBoka4t4qknKRqKIAoM8%2FNdliimC0Imu%2BILQeNHewEkzJztZ%2BLh9wyYyZ0UmRVus9ApOxOZoJ2wfXukXp11c1nSsOYjK7hwhh09wjIM%2FEZQhz9GvMQYPvJwfvbKHka%2FhWWzVhWP0g%2BPIxRy0fY5P8fmYWyn%2FaRqalKWQFKJQ9n756du0LGtruEOz8rZp8KaDTekhyrkrBMGEIGOy2vihe3oTE3tzBytCGSn6NLt0BSbCiv3wnEFaF06c%2BjgNWW07VBRan2xDXaGI%2F2F5Wk1IR9MQdgqM%2FukbF5Z1jBZS7sDk7HJLtDyimglFFv7kBJ%2BJmeYfDMjJfgazzEsgu1Gr%2BRmqW8d5zik94aMVryWOW3H9Zl%2BD2%2F6QinA9yqaqZsAB8l4U%2Fe3VzzFHNMwNnIb4LleJjhFNaMw8%2FhhYXbRq5xb5bYA6iLuEZjcDEuuY6dTQyHmKuG2%2BHEAs1R7JEZH%2F1KG%2FUpsjyer3mf6fByfCV6WGYwQmV0lq2106CiGaNA8XDWYC5vpYOVH4u9ruM0qnioewZDWd6Z5YSouB%2BoQil57p3uquirRnFAKjYtw6dOZEhiwkuKKfCzieckOgUjInmrnyhsg1TurJgzDl1NjWBjqZAfeDYRRx7Ir9r%2BIjdJZb4n%2BH93ngpdEuL70D3CCdGWGNzedGRhJp5cLYCWdE1kUxPokVmSIddHIdSsp%2F7aDBMGEAfyhv3NX42Qg4CTS84eeRRPpbkBrpl0oCnNNK07MiWlJW3sjy9sFDHPCHBIGezP%2FGJfXUXG1Rgk4sAZFVKNfNcc4nWjhPNysrEDqpQyCXqxPfAQCDtVzYuw%3D%3D&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=ASIAUU5VYJ67YGRMQBMA%2F20261019%2Feu-west-2%2Fs3%2Faws4_request&amp;X-Amz-Date=20261019T143413Z&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Expires=21600&amp;X-Amz-Signature=0372a006c7982408cf6cab5f8265ed574157c37bd810d8d46879b7686126a432\" alt=\"\" width=\"715\" height=\"298\" \/><\/p>\n<h5 dir=\"ltr\">\ud83d\udd13 What they can change<\/h5>\n<p dir=\"ltr\">What employees can change depends on the benefit and how your scheme is set up:<\/p>\n<ul dir=\"ltr\">\n<li><strong>Life, income protection and critical illness:<\/strong> if your scheme rules allow flexing, employees will see the change options available under your scheme. If they don\u2019t, nothing changes on these cards during a life event.<\/li>\n<li><strong>Private medical, cash plans and dental:<\/strong> employees can update who\u2019s covered, such as adding a new baby. Some cash plans also allow a change of level, where your scheme permits it.<\/li>\n<\/ul>\n<hr \/>\n<h4 dir=\"ltr\">\ud83d\udc69\u200d\ud83d\udcbc Managing life events<\/h4>\n<h5 dir=\"ltr\">Seeing who has an open window<\/h5>\n<p dir=\"ltr\">Filter your employee list by life event to see who has a window open.<\/p>\n<h5 dir=\"ltr\">Raising an event for someone<\/h5>\n<p dir=\"ltr\">If an employee comes to you directly rather than reporting it themselves, you can raise the event on their behalf.<\/p>\n<h5 dir=\"ltr\">Closing a window early<\/h5>\n<p dir=\"ltr\">If someone has finished, you can close their window early instead of waiting out the 30 days.<\/p>\n<h5 dir=\"ltr\">\ud83d\udcc5 Events more than 30 days ago<\/h5>\n<p dir=\"ltr\">If an employee tries to report something older than 30 days, they\u2019ll see a message pointing them to you. Some insurers will allow a late change on request. Once the provider has agreed, you can open a window manually for that employee for the period agreed.<\/p>\n<hr \/>\n<h4 dir=\"ltr\">\u2705 Approving the changes<\/h4>\n<p dir=\"ltr\">When a window closes, what happens next depends on how your platform is set up. Requests either go through automatically or land in your approvals list for review, the same way your existing benefit approvals work today.<\/p>\n<p dir=\"ltr\">Every life event change is tagged as one, so your reporting shows clearly which changes came from an event rather than a renewal.<\/p>\n<hr \/>\n<h4 dir=\"ltr\">\u2753 Common questions<\/h4>\n<p dir=\"ltr\"><strong>What counts as a life event?<\/strong><br \/>\nYou decide. The events your employees can choose from are set up for your scheme, so they\u2019ll only see the ones you\u2019ve configured. Common examples include getting married, having a child, buying a home, or a change in relationship status.<\/p>\n<p dir=\"ltr\"><strong>How long do employees have to make changes?<\/strong><br \/>\n30 days. A banner on their dashboard shows how long is left.<\/p>\n<p dir=\"ltr\"><strong>Can I tell which changes came from a life event?<\/strong><br \/>\nYes. Every life event change is tagged, so it\u2019s clear in your reporting.<\/p>\n<hr \/>\n<h4 dir=\"ltr\">\ud83d\ude4b Need help?<\/h4>\n<p dir=\"ltr\">Get in touch with your Drewberry adviser and they\u2019ll be happy to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Life Events lets your employees change their benefits mid-year when something significant happens, such as getting married, having a child, buying a home or a change in relationship status. The benefits affected by the event unlock for 30 days so they can make their changes, and you keep oversight throughout. See it in action \ud83d\udc47 &#8230;<\/p>\n","protected":false},"author":8,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","article-category":[],"article-tag":[],"class_list":["post-4305","article","type-article","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article\/4305","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/comments?post=4305"}],"version-history":[{"count":1,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article\/4305\/revisions"}],"predecessor-version":[{"id":4308,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article\/4305\/revisions\/4308"}],"wp:attachment":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/media?parent=4305"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article-category?post=4305"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article-tag?post=4305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}