{"id":3850,"date":"2025-02-19T14:39:48","date_gmt":"2025-02-19T14:39:48","guid":{"rendered":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/?post_type=article&#038;p=3850"},"modified":"2026-10-26T10:44:36","modified_gmt":"2026-10-26T10:44:36","slug":"how-to-use-impersonate-mode","status":"publish","type":"article","link":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/article\/how-to-use-impersonate-mode\/","title":{"rendered":"How To Use Impersonate Mode \ud83e\udd78"},"content":{"rendered":"<p data-start=\"0\" data-end=\"411\"><strong>If you subscribe to the full My.Drewberry platform, Impersonate Mode allows administrators to view an employee\u2019s dashboard exactly as they see it\u2014without needing their login details. This view-only tool helps you check benefit allocations, visibility settings, and personalised details to ensure employees have access to the right information. While you can explore and preview changes, no edits or selections can be saved. See below to learn more. \ud83d\udc47<\/strong><\/p>\n<h3>See Impersonate Mode In Action<\/h3>\n<h3 style=\"position: relative; width: 100%; height: 0; padding-top: 60.0000%; padding-bottom: 0; box-shadow: 0 2px 8px 0 rgba(63,69,81,0.16); margin-top: 1.6em; margin-bottom: 0.9em; overflow: hidden; border-radius: 8px; will-change: transform;\"><iframe style=\"position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0; margin: 0;\" src=\"https:\/\/www.canva.com\/design\/DAGfiXbYfuw\/0g6fIKHtVmq7rmS5t3mQ8g\/watch?embed\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><br \/>\n<\/iframe><\/h3>\n<h2>How Do I Use Impersonate Mode?<\/h2>\n<p>Log in to\u00a0<strong>My.Drewberry<\/strong>\u00a0and navigate to the\u00a0<strong>Admin Centre<\/strong>. Simply hover over an employee&#8217;s name to reveal a tooltip displaying their full name, job title, and contact details. From here, you\u2019ll also have the option to\u00a0<strong>\u2018Impersonate\u2019<\/strong>\u00a0them, allowing you to view the platform exactly as they do.<\/p>\n<p><img class=\"alignnone wp-image-3855 size-full\" data-original=\"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-content\/uploads\/2025\/02\/Impersonate-How-To-Screen-Shot-1.png\" alt=\"\" width=\"2879\" height=\"1555\" \/><\/p>\n<p>Click the\u00a0<strong>\u2018Impersonate\u2019<\/strong>\u00a0button, and a warning modal will appear, confirming that you are about to view the platform as the selected employee. While you can navigate their dashboard and make edits for reference,\u00a0<strong>no changes can be saved<\/strong>\u2014this is strictly a\u00a0<strong>view-only<\/strong>\u00a0tool.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3854 size-full\" src=\"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-content\/uploads\/2025\/02\/Impersonate-How-To-Screen-Shot-2.png\" alt=\"\" width=\"1170\" height=\"588\" 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567w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" \/><\/p>\n<p>Click\u00a0<strong>\u2018Continue\u2019<\/strong>\u00a0to access the employee&#8217;s dashboard. 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This view-only tool helps you check benefit allocations, visibility settings, and personalised details to ensure employees have access to the right information. While you can explore and preview changes, &#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","article-category":[45],"article-tag":[],"class_list":["post-3850","article","type-article","status-publish","format-standard","hentry","article-category-benefit-administration"],"_links":{"self":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article\/3850","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article"}],"about":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/comments?post=3850"}],"version-history":[{"count":2,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article\/3850\/revisions"}],"predecessor-version":[{"id":3863,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article\/3850\/revisions\/3863"}],"wp:attachment":[{"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/media?parent=3850"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article-category?post=3850"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/www.drewberryinsurance.co.uk\/my\/support\/wp-json\/wp\/v2\/article-tag?post=3850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}